Refund cancellation

Refund & Cancellation Policy

Last updated: September 26, 2026

This policy explains how subscription cancellations and refunds are handled for MuscomES School Management System.

1. Free Trial

Where a free trial is offered, no payment is charged during the trial period. You may cancel at any time during the trial without being charged. If you do not cancel before the trial ends, your subscription will begin and billing will start according to the selected plan.

2. Cancellation

  • You may cancel your subscription at any time from your account/subscription settings, or by contacting our support team.
  • Cancellation stops future billing; it does not automatically retroactively refund the current billing period unless stated otherwise below.
  • Upon cancellation, access to paid features continues until the end of the current billing period, after which the account reverts to a limited or inactive state as applicable.

3. Refund Eligibility

  • Requests for a refund made within 7 days of an initial subscription purchase may be eligible for a full refund, provided the Platform has not been substantially used.
  • Refunds are generally not provided for partial billing periods, renewals, or after the eligibility window above has passed.
  • In case of a billing error (for example, a duplicate charge or incorrect amount), the affected charge will be refunded in full once verified.

4. How to Request a Refund

To request a refund, contact us via the Contact page with your account/school name, the payment date, and the reason for your request. We will review your request and respond within a reasonable time.

5. Processing Time

Approved refunds are processed back to the original payment method through our payment provider (Stripe, Razorpay, Paystack, or Flutterwave) and may take several business days to reflect, depending on your bank or card issuer.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last updated" date above reflects the latest revision.

7. Contact Us

For any billing questions, please contact us via the Contact page on our website.